Legal Obligation Notice!
By using our website you agree to be legally bound to its Terms and Conditions and its Privacy Policy. The terms and conditions currently applying are set out below, but you should note that the website feniqiafoods.com reserve the right to modify the terms and conditions at any time and your continued use will be conditional upon acceptance of the terms and conditions in force at the time of any visit.
By placing an order with feniqiafoods.com, either directly yourself on the feniqiafoods.com website (the website) or through one of our customer service representatives over the telephone, you are agreeing to the following terms and conditions.
1- Changes to your order
If you wish to change your order, please email us at info@feniqiafoods.com or submit a message using our Contact Us page, or contact us directly via email, phone, or online chat. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address) requested at least 24 hours before dispatch.
2- Cancelling your order
Orders may be cancelled up to 24 hours before they are dispatched or Picked up by the delivery company. You can cancel your order by sending us an email at info@feniqiafoods.com or submit a message using our Contact Us page, or contact us directly via email, phone, or online chat. Request for Order Cancellation after the shipment is picked up or shipped by our delivery company is NOT refundable. Noting that the customer is responsible to respond for any additional information or documents that might be requested by our delivery company or customs for verification or clearance purposes. Accordingly, failing to provide the additional info or documents if requested will result in non-refundable cancellation of your order.
3- Order Delivery
Under normal circumstances, we will try to ensure that your order is delivered to the recipient’s address you provide. However, there are times when this is not possible due to problems with the address information that our customers provide or due to problems our service providers may encounter when attempting to deliver the order. It is therefore very important that you ensure that the recipient address you provide is accurate, and that you give additional instructions to assist our delivery provider to locate difficult-to-find addresses. It is also very important that you keep us informed if you find that the recipient’s address or availability changes prior to the order being delivered.
4- Availability and Substitution
In case of a very rare event for any non-availability of any product, we will contact the customer via phone or email to agree on either a delivery extension or a refund.
5- Fraudulent Behavior
If we believe that an order may be fraudulent in nature, for whatever reason, we reserve the right to cancel the order and refund the funds. We are under no obligation to reveal why we believe the order to be fraudulent. We will co-operate with the entitled police/intelligent forces regarding any criminal investigations, and we reserve the right to refuse to serve customers, block their IP addresses from accessing our website and any other blocking or fraud prevention measures we feel may be necessary to implement from time to time.
6- Customer and Recipient Personal Information
To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.
Please remember that we value your privacy and will never lease, rent or sell your private information.